Nov 292011
 

I came across ConceptFeedback.com when looking for ways to get input on my Task Management App. The idea is simple – submit screenshots of your website to their community and as long as you have reviewed 5 other sites you’ll get people to review yours. There’s also a paid option where you can have expert reviewers look over your concept for $99 each. I opted for the free plan.

Pros:

  • I did get some useful feedback. I had submitted a screenshot and asked people to visit the demo and try to create and assign a task. Two problems areas were quickly identified:
    • It didn’t work on a Mac. I’m a proponent of browser testing, and although I had tested vigorously on Chrome, FireFox, Safari, and IE 7, 8, and 9, I had neglected a Mac. Apparently the right click menu doesn’t work, which extremely limits the features.
    • No one understood the difference between the 2 lists. The list on the left is all tasks by project. The list on the right is assigned tasks by staff. People were trying to drag tasks from the right list to the left, which doesn’t make sense if you know what they’re for.
  • It was free, and reviewing the 5 other sites before I could post mine was pretty easy. Some people provide just logos for review, which were quick to do. Other entries took me about 10 minutes each to provide useful feedback for them. I’m sure you could get it done quicker with weak input, but I didn’t want to do that.

Cons:

  • It was a bit buggy. The icons pointing out good, bad, info, etc. were mixed up. I would provide input about a ‘good feature’ and it would remark it with a big red X, very counter-intuitive. Also, one of my reviews just disappeared. I had 4 reviews submitted, but now there are only 3 visible, even though it still maintains a count of 4 in the description. Where’d it go?!
  • Support was nonexistent. I submitted the contact form hoping to get help locating the missing review. A week went by with no response. Then I found the owner’s email address and personally sent him an email. Still no response. I even checked my spam folders. Is he extremely busy or just doesn’t care?

Here’s a link to my specific project: http://www.conceptfeedback.com/concept-page/5771/task-management-system/

Overall, I’d do this again. It was relatively painless and provided decent insight that surprised me, just don’t expect any help if you run into problems.

  2 Responses to “My Experience with ConceptFeedback.com”

  1. Hi Shane,

    It was interesting to hear about your experience. I work at StartUpLift.com (with a slightly different business model). I would like to invite you over to try us out. I believe you will find our service very useful. Plus we are very good at customer service.

    Best,
    Paul

    • Hey Paul – Interesting site and model. Was curious if you could shed some light on who the reviewers are and why they would submit feedback. What motivates them?

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